CANCELLATION AND RETURN
Cancellation before shipment:
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on firstname.lastname@example.org.
In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.
Cancellation post shipment:
If an order has been already shipped it cannot be cancelled.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
Returns, Replacements and Refunds
No refund & No Exchange if goods has been shipped.
Returns will be accepted under the following conditions:
Product received is damaged or open
if original packaging is damaged.
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 3 days of receiving the order:
Step 1: Contact our Customer Support team via email (email@example.com) within 3 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
Step 3: Please courier us the products and we will initiate the refund Including (courier charges) or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.